Return Policy

Return Policy for Mighty Vista

At Mighty Vista, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product(s) you’ve received, we offer a straightforward return process. Please read the following Return Policy carefully for detailed information about how to return items, eligibility, and refund procedures.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be made within 30 days of the date your order was delivered.
  • Condition of the Product: The item(s) must be unused, in their original condition, and in the original packaging. Products that are damaged, opened, or used may not be eligible for return.
  • Non-returnable Items: Certain products, such as personalized or hygiene-sensitive items (e.g., hair scissors), may not be eligible for return. Please check the product details page for specific return restrictions.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team by email at support@mightyvista.com or call us at +1 (800) 123-4567. Provide your order number, details of the item(s) you wish to return, and a brief reason for the return.
  2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and instructions for returning the items.
  3. Packaging: Carefully repackage the item(s) in their original packaging, including any tags, manuals, or accessories that came with the product.
  4. Shipping: You are responsible for the shipping costs associated with returning the product unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return arrives safely.

3. Refund Process

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed to your original payment method within 7–10 business days.

  • Refund Amount: The refund will cover the full purchase price of the returned item(s) minus any applicable shipping costs (unless the return was due to a defect or shipping error).
  • Restocking Fees: In some cases, a restocking fee may apply. This will be stated when you initiate the return.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, color, or item, please return the original product and place a new order.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the damage or defect. We will arrange for a replacement or a full refund at no extra cost to you. Please do not return damaged items without prior authorization from our customer service team.

6. Sale and Discounted Items

Items purchased on sale, during promotional periods, or using a discount code may be eligible for return under the same conditions as full-price items, unless otherwise noted. Please check the product details page for any specific return restrictions on discounted products.

7. Shipping Fees

Shipping charges for returns are the responsibility of the customer unless the return is due to a defect or error on our part. Original shipping fees are non-refundable.

8. Lost Returns

Mighty Vista is not responsible for lost returns. We recommend using a tracked shipping service or purchasing shipping insurance for your return. If a return does not arrive, we cannot process the refund without proof of shipment.

9. Contact Information

If you have any questions about our Return Policy or need assistance with a return, please contact our customer service team:

Mighty Vista
Email: support@mightyvista.com
Phone: +1 (800) 123-4567

Thank you for shopping with Mighty Vista. We hope you enjoy your purchase, but if not, we’re here to help!